Windows Users Hit with BSOD Errors After CrowdStrike Update
Uninstall or Reinstall CrowdStrike and Intel GPU Drivers
Many Windows users are experiencing Blue Screen of Death (BSOD) errors following a recent CrowdStrike update. The issue, which has been confirmed by CrowdStrike, affects users of various Windows versions, including Windows 10, Windows 11, and Windows Server.
Known Workarounds
There are two known workarounds for users experiencing the BSOD errors:
- Uninstall CrowdStrike: Users can uninstall CrowdStrike completely and then reinstall it once the issue has been resolved by CrowdStrike.
- Uninstall and Reinstall Intel GPU Drivers: Users with Intel GPUs can also try uninstalling and reinstalling the igdkmd64sys Intel GPU drivers.
Possible Cause
According to CrowdStrike, the issue appears to be related to sensor 658, which was introduced in a recent update. CrowdStrike has released a patch that addresses the issue, but users may still experience BSOD errors until the patch is fully deployed.
Additional Troubleshooting Steps
- Verify that your hosts LMHost service is enabled. LMHosts may be disabled if you've disabled the TCPIP NetBIOS Helper on your host.
- Check if Tanium is consuming excessive resources. CrowdStrike components may be causing the VMs to run out of CPU and memory just before the BSOD.
Users who are unable to resolve the BSOD errors using the provided workarounds should contact CrowdStrike Support for assistance.
Conclusion
The widespread BSOD errors caused by CrowdStrike's recent update are a reminder of the importance of keeping software and drivers up-to-date. By following the recommended workarounds and troubleshooting steps, users can mitigate the impact of these errors and ensure the optimal performance of their Windows systems.
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